DelivApp Mobile App Settings Guide for Business

TABLE OF CONTENTS

• 1. Introduction
• 2. Requirements and Preparation
• 3. Detailed Step-by-Step Configuration
• 4. Verifying the Result
• 5. Frequently Asked Questions (FAQ)
• 6. Conclusion

1. Introduction

The DelivApp mobile client is a tool designed for managers and business operators, enabling them to receive, view, and process orders directly from tablets or smartphones. The admin panel provides a set of configuration options that allow you to flexibly control the display of information, functionality, and behavior of the mobile client.

This guide provides a detailed explanation of each parameter available on the Mobile App Settings screen.

2. Requirements and Preparation

Before you begin, make sure you have the following:

• Access to the DelivApp admin panel with manager or administrator permissions.

• A connected mobile client for staff members.

• An understanding of key business processes related to orders: scheduled orders, courier assignment, and working with discounts.

3. Detailed Step-by-Step Configuration

Below is the list of all parameters available on the Mobile App Settings screen.

Require confirmation for scheduled orders

When enabled, the mobile app will request confirmation before accepting a scheduled order.

TIP: Recommended during periods of high workload.

Send courier assigned notification

When enabled, the manager receives a notification when an order is assigned to a courier.

TIP: Especially important when automated order assignment is activated.

Always show customer’s phone

Displays the customer’s phone number in all orders.

Hide customer’s name

When enabled, only the customer’s phone number and email are shown instead of the customer’s name.

ATTENTION: Useful when working with aggregators that restrict customer data visibility.

Always show customer’s address

Displays the full address in the order details.

Show delivery price

Adds the delivery fee amount to the order details interface.

Show driver tip

Displays the driver tip amount, if one has been added to the order.

Show ETA for next pickup only

Shows the estimated arrival time (ETA) only for the next pickup from the business — the nearest order that needs to be collected from the restaurant.

Show global discount info

When enabled, the manager can see active global discounts.

Show top up to minimum

Displays the amount the customer needs to add to reach the minimum order value (applicable when the business has set a minimum order threshold).

Do not allow assistance order creation

Blocks order creation in the mobile app according to the system restriction defined by this setting.

(UI-first note: This parameter name is taken directly from the English interface.)

Show service fee

Displays any additional service fee associated with the order.

Always show preparation time span

Shows the preparation time to the manager.

Require phone number on order creation

Prevents creating an order unless the customer’s phone number is provided.

Send new aggregated order notification

The manager receives a notification when a new (aggregated) order is added to an existing route.

TIP: Especially important when automated order assignment is activated.

Hide order delivery time

Allows hiding the estimated delivery time from the order view.

Time that precedes the display of a scheduled order in the list of all orders

This field allows you to specify the number of minutes before the scheduled execution time when a scheduled order becomes visible in the general order list.

Example: 25 minutes.

Disable orders for

This block lets you set time intervals (in minutes) used to temporarily disable order acceptance.

Each value becomes a quick-action button in the mobile app.

Examples of available intervals:

• 10 minutes

• 20 minutes

• 4 minutes

• 6 minutes

• 8 minutes

• 90 minutes

• 100 minutes

To add a new interval, tap Add, enter the desired value, and save.

PRO TIP: Create the most frequently used intervals — it helps staff work faster.

Saving changes

After modifying the parameters, tap Save.

4. Verifying the Result

To ensure that the settings were applied correctly:

1. Open the mobile app using a staff account.

2. Create a test order or assign an existing one.

3. Check the following:

   • Whether the phone number, address, and delivery price are displayed.

   • Whether notifications are received.

   • Whether scheduled orders appear correctly.

   • Whether the “Disable orders for” quick buttons work properly.

5. Frequently Asked Questions (FAQ)

1. The customer’s phone number or address is not displayed.

   Make sure the Always show customer’s phone and Always show customer’s address settings are enabled.

2. Scheduled orders are not visible in the order list.

   Check the value in the Time that precedes the display of a scheduled order field.

3. The temporary order-disabling button does not appear.

   Make sure at least one interval has been added to the Disable orders for block.

6. Conclusion

You have now mastered the configuration of the DelivApp business mobile application. These settings allow you to tailor the mobile client to your business needs, improve communication quality, and optimize delivery operations.

If you encounter any unusual scenarios, feel free to contact DelivApp Support through the admin panel.