Configuring Payment Methods in DelivApp for the Marketplace and Individual Businesses

TABLE OF CONTENTS

• 1. Introduction
• 2. Requirements and Preparation
• 3. Step-by-Step Configuration
  • 3.1. Global Marketplace Payment Settings
  • 3.2. Payment Settings for an Individual Business
• 4. Verifying the Configuration
• 5. Frequently Asked Questions (FAQ)
• 6. Conclusion

1. Introduction

This guide explains how to configure payment methods in DelivApp, both for the entire marketplace and for individual businesses. Proper setup ensures smooth order processing and convenient payment options for customers.

2. Requirements and Preparation

Before getting started, make sure:

• You have access to the DelivApp admin panel with Manager or Supervisor role.

• The marketplace is connected.

• You know which payment methods are available and required for your business (credit cards, cash, external methods, etc.).

3. Step-by-Step Configuration

3.1. Global Marketplace Payment Settings

1. Navigate to Marketplace → Payments Configuration.
   

2. Select the desired payment methods:

   • Accept credit card

   • Accept cash

   • Accept cash on takeaway

   • Accept External method (terminal, bank transfer, QR code, and other cashless payment methods)
     
     Pay attention to the Override depot settings toggle:

   • If enabled, these payment methods apply to all businesses, and each business's payment settings tab will be disabled.

   • If disabled, each business can be configured individually.
     
     WARNING: Enabling this toggle will lock individual payment settings.

3. Click Save.

3.2. Payment Settings for an Individual Business

1. Go to Settings → Service Providers.

2. Locate the desired business and click the pencil icon to edit.

3. In the business profile, open the Payments tab.
   

4. Set the business status:

   • Off — the business is completely disabled; it will not appear in the marketplace and cannot accept orders.

   • Info — the business is visible in the interface, but the order button is disabled. Useful for initial setup or testing.

   • Accept orders — the business is active and customers can place orders.

5. Choose payment methods:

   • Accept credit card: Yes / No / Default

   • Accept cash: Yes / No / Default

   • Accept cash on takeaway: Yes / No / Default
     TIP: The "Default" option inherits the global marketplace settings.

6. Click Save.

4. Verifying the Configuration

To make sure everything is working as expected:

• Log in to the mobile app or web interface as a customer.

• Check the following:

  • Is the business visible in the marketplace?

  • Is the order button active?

  • Are the selected payment methods available at checkout?

To check external payment methods, go to your restaurant account and edit the order to change the payment method:

5. Frequently Asked Questions (FAQ)

1. Why aren’t payment options visible at checkout?
   — Check if the "Override depot settings" toggle is enabled in marketplace settings. Also verify that the business status is not set to "Info," which disables ordering and hides payment options.

2. Can I disable credit card payments for just one business?
   — Yes, as long as the global settings do not override local settings. You can set the credit card option to "No" in the business profile.

3. What does the "Default" option mean?
   — It means the business uses the marketplace-level payment settings.

4. How do I temporarily disable a business from receiving orders?
   — Set the business status to either "Info" or "Off."

5. Why is the "Payments" tab inactive?
   — Most likely, the "Override depot settings" toggle is enabled in the marketplace payment settings.

6. Conclusion

Now you know how to configure payment methods both at the marketplace level and for individual businesses. This enables precise control over how each business receives payments, based on operational needs. If you need help, contact DelivApp Support via the admin panel.