Setting Up a Printer in DelivApp Business App

Modified on Sun, 13 Jul at 3:26 PM

TABLE OF CONTENTS

1. Introduction
2. Requirements and Preparation
3. Step-by-Step Configuration
4. Verifying the Setup
5. Frequently Asked Questions (FAQ)
6. Conclusion

1. Introduction

This guide walks you through the steps to correctly connect and configure a printer for printing receipts and kitchen order tickets in the DelivApp Business app. Proper setup allows restaurants to automatically print receipts and order details using compatible Bluetooth or USB printers.

2. Requirements and Preparation

Before you begin, make sure:

You are logged in to the DelivApp Business app with your account.
Your printer supports Bluetooth or USB connectivity.
Your device (phone/tablet) is connected to the printer.
You know your printer’s technical details: encoding, encoding code, paper size, and driver compatibility.
For Android: check the Legacy Mode option.
For iOS: Legacy Mode is not applicable.

3. Step-by-Step Configuration

3.1. Connecting the Printer via Bluetooth

Ensure the printer is powered on.
Open the Bluetooth settings on your device (phone or tablet).
Find your printer in the list of available devices and tap Connect.
Wait for the connection to be established. The printer should show as “Connected”.

TIP: If prompted for a PIN code, try 0000 or 1234 — these are common defaults.

3.2. Connecting and Selecting the Printer in the App

Open the DelivApp Business app.
Go to SETTINGS → Printer Settings.
Tap the Choose Printer field.
Wait for the search to complete.
If your printer doesn’t appear in the list, tap Find new printer to initiate manual scanning.

TIP: If the printer still doesn’t appear, make sure it’s connected and Bluetooth is enabled.

3.3. Selecting Printer Encoding

In the Choose Printer Encoding field, select the appropriate encoding (e.g., cp862 for Hebrew).

NOTE: In text mode, encoding must be set correctly. In Canvas mode, encoding is ignored.

3.4. Selecting the Encoding Code

In the next field, select the Printer Encoding Code.

Example: for Hebrew, use code 36.

PRO TIP: If characters are printed incorrectly, try a different code compatible with your encoding.

3.5. Setting the Paper Size

Select the paper size used in your printer: 80mm or 58mm.

TIP: Check the physical paper width — 80mm is more common in receipt printers.

3.6. Choosing the Printer Driver

In the Printer Driver field, choose one of the following:

Canvas — for graphic printing.
Text — for encoded text printing.

NOTE: In Canvas mode, encoding and encoding code are ignored.

3.7. Selecting the Print Language

Choose the language in the Choose Printer Locale field.

The Default option uses the account’s language.

3.8. Configuring Additional Options

If needed, enable the following toggles:

Automatically print a receipt
Print order detail for the kitchen

3.9. Legacy Mode Settings (ANDROID ONLY)

If you’re using Android:

For Citizen and Star printers: Legacy Mode must be OFF.
For all other printers: enable Legacy Mode.

WARNING: When changing Legacy Mode, the app will restart, and you’ll need to reselect your printer.

4. Verifying the Setup

After configuring everything:

Tap Print Test Page (at the bottom of the screen).
Make sure the test receipt:
- Displays text correctly.
- Uses the selected encoding (if in text mode).
- Prints in the correct size without distortion.

5. Frequently Asked Questions (FAQ)

1. My printer doesn’t show up — what should I do?

— Ensure it’s connected via Bluetooth or USB, turned on, and discoverable. Use the Find new printer button to rescan.

2. The receipt has garbled characters — how do I fix it?

— Double-check the selected encoding and encoding code. Try alternative values from the list.

3. What’s the difference between Canvas and Text mode?

— Canvas mode uses graphic printing and does not require encoding. Text mode is for encoded text printing.

4. Where is Legacy Mode on iOS?

— Legacy Mode is not available on iOS — no setup needed.

5. Do I need to reselect the printer after toggling Legacy Mode?

— Yes. When you enable or disable Legacy Mode, the app restarts, and you’ll need to select the printer again.

6. Conclusion

You now know how to fully configure a printer in DelivApp Business: from selecting the device and driver to setting encoding, language, and additional print options. This ensures smooth and accurate printing for both customer receipts and kitchen tickets.

For any non-standard issues, contact support via the admin interface.